Open a remote support session

Developing software modules for your hardware usually requires a debugging process. If the according PC is connected to the internet, the easiest way to debug the software is to schedule a remote support session with us so we can directly access your PC and debug the software modules.

Please note that no additional software like TeamViewer needs to be installed!

To open a remote support session select Support => Open remote support session from thaTEC:Core’s menu bar:

The module might take some time to start. However, if any error message occurs or nothing happens, please update the support database as described here.

After eventually granting admin rights in the popup window, our TeamViewer support module will open. Here you can insert your name and an optional short description for the requested support. We will receive an email with your support request.

Important note: To allow access your PC, you need to confirm this once more by

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