Update the support database

Via thaTEC:Core, it is possible to directly access the manuals for several software modules, open remote support sessions or perform other quick checks for your system if any errors occur.

With recent thaTEC:Core versions, all support functionalities are automatically kept up to date if the PC has an active internet connection. Also, when performing offline updates, the support database will be automatically updated.

In order to perform a manual update or to update the support database in older versions of thaTEC:Core, please perform the following steps:

  • Check for updates via the menu bar => Modules => Check for updates
  • Select Help => Update documentation from the menu bar

If this option is greyed out, there are no updates for the support database available. When performing offline updates, please ensure that your offline database is up to date!